Terms and conditions of sale

Last updated: 23 October 2026

These terms apply to every purchase made in our online shop at zaka.pt. They explain what you can expect from us and what we need from you so that your order arrives safely. If you have any questions, write to us at info@zaka.pt. We will be glad to help.

Who we are

The Zaka online shop belongs to Zen Harvest, Lda, which trades as Zaka.

Tax number (NIF): 518366588
Registered office: Rua Afonso III 154, 8135-112 Almancil, Portugal
Commercial Registry number: 518366588
Share capital: €300.00
Email: info@zaka.pt

Our shop is in Ria Shopping, Av. D. João VI 100, 8700-136 Olhão. It is open every day from 10:00 to 22:00.

What we sell

We sell home and kitchen goods, school supplies and stationery, toys and crafts, candles, textiles, and pet food and accessories. Each item has its own page with its description and price.

Prices

All prices are in euros and include VAT. Delivery costs, where they apply, are shown before you pay, so you always see the full order total before you confirm it.

How to order

Choose your items and add them to the basket.
Choose home delivery by CTT or free collection from our shop in Olhão.
Give us your name, email, phone number and, if you chose delivery, your address. If you would like an invoice with your tax number (NIF), add it too.
Check your order and the total, and pay.

Once you have paid, we send you an email confirming your order. Your order is confirmed by that email. Please keep it, as it summarises what you bought.

If an item sells out after you have paid for your order, we refund that item the same day, to the payment method you used, and let you know by email. The rest of your order goes ahead as normal.

Payment

You pay when you place your order. You can pay by:

bank card
Apple Pay
Google Pay

Payments are processed by Stripe, the company that handles payments for our shop. Your card details are handled by Stripe and never reach Zaka.

Invoice

We issue an invoice for every order. If you give your tax number (NIF) when you order, it appears on the invoice.

Delivery and collection

We deliver to mainland Portugal with CTT.
Delivery costs 2.99 € per order and is free on orders of 50 € or more, up to 5 kg.
Madeira and the Azores: we deliver there too, at the same prices and on the same terms as the mainland.
We do not deliver outside Portugal.
Delivery time: 5 to 7 working days on the mainland, unless the product page says otherwise.
You can also collect your order from our shop in Ria Shopping, Olhão, free of charge. We let you know when it is ready.

You will find all the details on our Delivery and collection page.

Right of withdrawal

You can cancel your purchase within 14 days without giving any reason, as set out in Decree-Law 24/2014. The period starts on the day you, or someone you nominate, receive the items.

To withdraw, use the "Withdraw from this order" button on your order page, or send us a clear statement by email to info@zaka.pt.

After telling us you are withdrawing, you have 14 days to send the items back. We refund you within 14 days of your decision, using the same payment method you used, including the delivery cost you paid. We may hold the refund until we receive the items back, or until you show us you have sent them, whichever comes first.

Return postage: you pay it. Handing items in at our shop costs nothing.
Where to return: Zaka, Ria Shopping, Av. D. João VI 100, 8700-136 Olhão. You can post them or hand them in at the shop, every day from 10:00 to 22:00.
Excluded items: for hygiene reasons, sealed items opened after delivery (pet food and treats, cat litter and personal care items).

We explain it all, step by step, on our Returns and right of withdrawal page.

Guarantee

Every item has the 3-year legal guarantee of conformity from delivery, under Decree-Law 84/2021.

If an item is faulty or not as described, write to us at info@zaka.pt with your order number and, if you can, a photo. Under the law, you may be entitled to have the item repaired or replaced, to a price reduction, or to end the contract.

Complaints and disputes

If something goes wrong, please talk to us first, by email to info@zaka.pt. We want to put it right.

You can also make a complaint in the Livro de Reclamações Eletrónico (the official online complaints book).

If we cannot agree, you can turn to an alternative consumer dispute resolution body. The one for our region is CIMAAL, Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve: www.consumoalgarve.pt.

Personal data

We only use your data to handle your order and for anything else you allow us to. Our Privacy policy and Cookie policy explain everything.

Contact

Zen Harvest, Lda (Zaka), Rua Afonso III 154, 8135-112 Almancil, Portugal. Email: info@zaka.pt.